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KENNEDY SPACE CENTER REOPENING PROCEDURES

Updated: Jul 6



Beginning Monday, July 6, 2020, explore more at Kennedy Space Center Visitor Complex. During this next phase of reopening, guests are invited to explore more of the NASA story by reopening all main visitor complex attractions including the IMAX Theater, Shuttle Launch Experience® and Universe Theater. As part of our commitment to creating a Trusted Space for our guests and employees, these measures and procedures are in place:

  • Opening with limited attendance and encouraging advance daily admission purchases

  • Requiring face coverings for employees and guests

  • Accommodating social distancing in queues, restaurants, and other facilities throughout the visitor complex

  • Currently, all theaters and shows are closed. Beginning July 6th, 2020, all theaters and pre-shows will open in a limited capacity to promote social distancing.

  • Requiring temperature screenings of all employees and guests prior to entry 

  • Implementing increased frequency of sanitization and disinfection.

  • Changing operating hours to 10 a.m. until 4 p.m. to allow more time for cleaning and sanitizing.

While Kennedy Space Center Visitor Complex is implementing new measures and procedure, please remember that there is an inherent risk of exposure to COVID-19 in any public place where people are present. As always, the health and safety of our employees and guests is the highest priority for Kennedy Space Center Visitor Complex. Look for the Trusted Space icon throughout the visitor complex to see how Kennedy Space Center Visitor Complex is responding to COVID-19. GUEST HEALTH AND SAFETY MEASURES FACE COVERINGS Face coverings are required during your visit, in accordance with the CDC’s recommendations. Face coverings should fit snugly, covering both your mouth and nose. Please wear a face covering while at the visitor complex, except while eating. If needed, face coverings will be available for purchase at the front entrance. TEMPERATURE SCREENINGS All guests are required to undergo temperature screenings upon arrival at Kennedy Space Center Visitor Complex. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F will not be allowed entry; those in their party will not be allowed entry either. PHYSICAL DISTANCING We have added new physical-distancing practices:

  • The number of guests entering Kennedy Space Center Visitor Complex will be limited.

  • All guests entering must have a dated and timed daily admission ticket.

  • Dining-controlled capacity in Orbit Cafe and six-foot separation between tables. Other available dining options include Rocket Fuel Truck at the front entrance and Atlantis Space Dots and Ice Cream Cart, in front of Space Shuttle Atlantis®.

  • Posted signage and floor markers to encourage physical distancing in dining, retail and attraction areas.

  • Currently, all theaters and shows are closed. Beginning July 6th, 2020, all theaters and pre-shows will open in a limited capacity to promote social distancing.

  • Separate entry and exit points with directional markers in dining and attraction areas.

SANITIZATION We have implemented stringent cleaning and safety practices to support the health and wellness of our crewmembers and guests. Kennedy Space Center Visitor Complex is also increasing the routine cleaning of frequently touched surfaces in the workplace and at workstations, countertops, doorknobs, etc. Hand sanitizer stations are available at various locations throughout Kennedy Space Center Visitor Complex for you to use during your visit. You can also purchase hand sanitizer at the Space Shop. CASHLESS TRANSACTIONS We have implemented touchless credit card transactions. A signature is not required for purchases made by credit card. For more questions about guest health and safety measures, review the frequently asked questions below. CREWMEMBER HEALTH AND SAFETY MEASURES

  • Employees are required to wear face coverings.

  • Employees will undergo temperature-screening procedures upon arrival to work.

  • Special employee meetings to review the latest health and safety information.

  • Employees are encouraged to stay home and take care of themselves if they are sick.

  • Increased signage in bathrooms, eateries and food prep areas reminding employees and visitors to wash hands often with soap and water for at least 20 seconds.

  • Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up-to-date on the situation as it evolves.

EXPLORE TODAY, EXPLORE TOMORROW - VALID THROUGH JULY 5TH Experience space today, and continue your journey tomorrow. Guests who purchase admission for the initial reopening phase will receive a return ticket for 2021 when the complex is fully re-opened. To help ensure we are not exceeding capacity, all guests will be required to purchase a date and time specific ticket for entry. Contact information is required for all ticket purchases and reservations. Daily admission will be $29.99 plus tax for adults and $24.99 plus tax for children during this initial reopening. Admission will include entry to Space Shuttle Atlantis®, Journey to Mars and more. In addition to admission to the visitor complex, you will receive a complimentary admission ticket valid for use beginning January 1, 2021 through December 25, 2021 which will be provided to you upon arrival to the visitor complex. BUY TICKETS Annual passholders must call the Reservations Department at 1.855.433.4210 to book your complimentary admission in advance. Please note, the Reservations Department will be available Monday through Friday from 9 AM to 3 PM. All annual passes that were set to expire on or after March 16, 2020 have been automatically extended by three (3) months. Looking for a special experience? For a limited time, a space expert-led walking tour through Heroes & Legends, Rocket Garden, Nature and Technology, Journey to Mars: Explorers Wanted, NASA Now, Space Shuttle Atlantis and Astronaut Training Experience® will be available. This tour is $49.99 and includes admission, a boxed lunch and a complimentary admission ticket valid beginning January 1, 2021 through December 25, 2021. Blackout dates apply. BUY TICKETS EXPLORE MORE TICKETS - VALID BEGINNING JULY 6TH Explore more of the NASA story, today and tomorrow. Guests who purchase admission for the main visitor complex reopening phase will receive a return ticket for 2021 when the visitor complex is fully re-opened. To help ensure we are not exceeding capacity, all guests will be required to purchase a date and time specific ticket for entry. Contact information is required for all ticket purchases and reservations. Daily admission will be $57 plus tax for adults and $47 plus tax for children during this phase. Admission will include entry to Space Shuttle Atlantis® with Shuttle Launch Experience®, Journey to Mars, IMAX Theatre and more. In addition to admission to the visitor complex, you will receive a complimentary admission ticket valid for use beginning January 1, 2021 through December 25, 2021. Blackout dates apply. BUY TICKETS HOW YOU CAN HELP

  • Please stay home if you feel sick, have a temperature exceeding 100.4 F or are experiencing COVID-19 symptoms.

  • To help ensure we are not exceeding our capacity, please purchase timed tickets online, in advance of your visit.

  • Complete the COVID-19 Affirmation when you purchase your daily admission online. During your purchase, you will be asked to provide your contact information including an email address. This information will only be used in the event that contact tracing is necessary and will not be used for marketing purposes.

  • In accordance with the CDC’s recommendations, face coverings are required during your visit. Face coverings should fit snugly, covering both your mouth and nose. Please wear a face covering while at the visitor complex, except while eating. If needed, face coverings will be available for purchase at the front entrance.

  • Maintain physical spacing, follow the directions of signage, floor markers and crewmembers.

  • Wash your hands frequently. Hand sanitizer stations are located throughout the visitor complex.

  • Bring meals and snacks to avoid congregating in line.

AVAILABLE ATTRACTIONS AND SERVICES The following attractions will be available during the initial reopening phase. To view all attractions, visit the Explore Attractions page.

  • Heroes & Legends featuring the U.S. Astronaut Hall of Fame

  • Rocket Garden

  • Nature and Technology

  • Space Shuttle Atlantis®

  • Shuttle Launch Experience® - currently closed, reopening July 6th

  • NASA Now

  • Journey to Mars

  • Character appearances

  • Children's Play Dome - currently closed, reopening July 6th

  • IMAX Theatre - currently closed, reopening July 6th

  • Universe Theater - currently closed, reopening July 6th

  • Additional photo opportunities located in the Atlantis West Pavilion.


We have so much space to offer but we can’t offer it all at the moment. For guests health and safety, these attractions and services will not be available:

  • Attractions: KSC Bus Tour including the Apollo/Saturn V Center, Universe Theatre, Dine With An Astronaut and astronaut appearances, Special Interest Tours and Cosmic Quest

  • Programs: Overnight Adventures, Astronaut Training Experience and Mars Base 1

  • Shopping: Shuttle Express

  • Dining: Rocket Garden Café, Milky Way Ice Cream Shop, Starbucks. Additionally, water bottle refill stations are closed. Please visit Orbit Cafe to receive refills.

  • Printed visitor complex maps – please consider downloading the free Kennedy Space Center Visitor Guide app which contains a map, FAQ’s, detailed descriptions and more.

  • Digipass and photo prints



FREQUENTLY ASKED QUESTIONS

What are the hours of operation?

10 a.m. to 4 p.m.


Am I required to wear a face mask?

The CDC recommends wearing cloth face coverings when in public settings. Face coverings should fit snugly, covering both your mouth and nose. For your health and safety, guests are required to wear a face covering while at the visitor complex.


What is an appropriate facial covering for my visit?

Facial coverings in line with CDC’s guidelines are considered appropriate and should cover an individual’s nose and mouth. Costume masks are not permitted.


What about face coverings when guests are eating?

We have arranged tables and seating so that guests can remove their face coverings while they eat. But we recommend that they wear them at all other times.


Does my child need to wear a face covering?

Per CDC guidelines, children age two and under are not required to wear facial coverings.


What if I don’t have a face covering?

We will have face coverings available for purchase at the front entrance.


What if I don’t want to wear a mask?

Given this unprecedented situation, we appreciate everyone’s understanding as we navigate these challenges as carefully as possible. In accordance with the CDC’s recommendations, face coverings are required during your visit. Guests without masks will not be allowed entry to Kennedy Space Center Visitor Complex. Together, we can keep each other safe and healthy.


What if I have a disability that prevents me from wearing a mask?

For the health and safety of all of our guests and employees, face coverings are required, per CDC guidance. If you are unable to wear a face covering, we ask that you visit Kennedy Space Center when face coverings are no longer recommended by the CDC.


How will crowds in enclosed areas be managed?

Directional signage has been installed to assist guests in moving throughout the visitor complex. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.


How will social distancing be enforced on-site?

We are training employees to assist guests and promote physical distancing guidelines in common areas and queues.


Will hand sanitizers stations be available?

Yes, have hand sanitizer stations at various locations throughout Kennedy Space Center Visitor Complex for you to use during your visit. You can also purchase hand sanitizer at the Space Shop.


What will happen to my annual pass?

Annual passes that were set to expire on or after March 16, 2020 will be extended by three (3) months amid the COVID-19 closure. This extension will occur automatically. This extension will not be given new pass purchases.


These precautions are temporary and are subject to change at any time based on the recommendations of the Center for Disease Control and Prevention (CDC), State of Florida and Brevard County. Please be patient as we continue to monitor the situation and make adjustments to keep our guests and staff healthy. Please remember there is an inherent risk of exposure to COVID-19 in any public place where people are present.

We will continue to assess the situation and make adjustments to the availability of exhibits, tours and experiences as deemed appropriate and safe. To help protect against the spread of COVID-19 and help ensure guest and employee safety, we have taken and will continue taking actions to help prevent the spread of the coronavirus based on the guidance of the Centers for Disease Control and Prevention (CDC).

Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up to date on the situation as it evolves.


We appreciate your cooperation during this unprecedented time.